PEOPLE
Stephan Anseline, General Manager, LUX* Grand Baie, The Man Who Listens
Twenty-five years in luxury hotels, and what Stephan Anseline remembers most is a conversation. A guest, travelling alone, who had lost his wife a few months earlier. Nothing in the file indicated it. No VIP flag, no special request. Just a brief exchange with a member of staff who happened to listen — really listen — and understood. The team didn't organise anything elaborate. They simply paid cl..
19 juin, 2026
